Frequently Asked Questions
Everything you need to know about our high-performance cooling gear.
How does the HydroFreeze technology work?
Our proprietary HydroFreeze technology is a moisture-wicking fabric that uses controlled evaporation to lower the temperature of the fabric against your skin, keeping you cool during intense workouts.
What is your return policy for athletic wear?
We offer a 30-day satisfaction guarantee. If your gear doesn't fit or meet your performance standards, you can return it in its original condition for a full refund or exchange.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for the next big event.
Are Arctic Cool products machine washable?
Yes, all our garments are machine washable. We recommend washing in cold water with similar colors and avoiding fabric softeners to maintain the integrity of the cooling technology.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.